Help & Support Centre
How can we help you?
Search answers or choose a topic to find clear next steps.
Browse by topic
What do you need help with?
Guided troubleshooting
Let’s find the next step.
Choose a topic, then a question. You can contact support after those two steps.
Help articles
Popular questions
A document is still waiting for a signature. What can I do?
Open the document details and check the recipient statuses to see who is still waiting. You can send a reminder from that page; manual reminders are limited to one per document per hour. If signing order is enabled, later signers wait for earlier signers.
What do I need before I can send a document?
Upload a PDF no larger than 20 MB, add at least one signer (a copy recipient alone is not enough), place the signing fields, then review and choose Send for signature. If the signing provider is not configured for this environment, an administrator needs to complete that setup.
Where can I see my current plan?
Open Settings to see your organisation’s current plan and monthly document allowance. If the plan shown there does not look right, contact support with your organisation name.
Who can manage organisation billing?
Organisation owners and admins can manage billing when a billing action is available. If you need help with a payment or plan, contact support without including card details.
Why can’t I accept a team invitation?
Invitations expire after seven days and can be used once. Sign in with the same verified email address the invitation was sent to. If the link has expired or was sent to the wrong address, ask an organisation owner or admin for a new invitation.
Why can’t I invite another colleague?
Organisation owners and admins can manage invitations from the Team page. If an invitation is already pending, they can resend it or issue a new one after it expires.
Where can I download a completed document?
Open the document details. Download Signed PDF appears once the signed copy has been retrieved and verified. If the document is marked complete but the file is not available, contact support.
Can I download an audit trail?
When an audit file is available, the document details page offers Download Signed PDF + Audit Trail. If that option is missing, contact support.